SERVICE PORTFOLIO
FOR BUSINESS CUSTOMERS

w-support.com is recognised as an independent partner of renowned manufacturers active in the telecommunications and IT industry. Our Core Competence for Manufacturers, Service Providers in the ICT Sector and for Retailers. How does w-support.com

support specialised dealers? With our inclusive solutions and service concepts which meet the requirements of the modern and mobile end customer.

After-Sales-Services

w-support.com GmbH is one of the leading repair service providers in the German telecommunications industry. It offers comprehensive services before, during and after the repair.

Service Hotline
  • End user
  • Retailers
  • First Level
  • Second Level
  • Back Office
Operator Hotline
  • End users
  • Business/Privat/Shops
  • First Level
  • Second Level
  • Back Office
Focus
  • provision of after-sales services
  • repair avoidance by analyzing NFF
  • first and second level support
  • back office

The processing times of w-support.com - from receiving the device in repair center until shipment to the receiver - are among the shortest on the market. We guarantee this with the best possible quality.

Service Portfolio
  • Certified repair service according ISO EN ISO 9001-2008
  • Authorized repair center for mobile phones, smartphones, tablets & E-Book reader
  • Reader until level 3 (µBGA rework)
  • Forward and reverse logistics
    • Pick up & return
    • Box pick up & return
    • Send in & return
    • Voucher
  • Contact center including social media
  • SWAP pool management
  • External repair shop management
  • Loaners management
  • Quick and easy repair cost determination on our website
  • DOA handling
  • UV laser for engraving the IMEI numbers after repair
  • For specialist suppliers & consumers
    • No cost estimate fee for in-house repairs
    • Liquid- and total damages
      unrepaired & free delivery return
ICT Interfaces
  • Online repair portals with detailed status query
  • Data interfaces for key account customers
  • Interfaces to external services (CEP)
  • Landingpages
Logistics
  • Most economic and customer-friendly transport of the defective device
  • Return to the sender or to an alternative delivery address
  • Invoicing to final customer in case of repairs subject to a charge
  • Track and trace of parcels
  • Returns and purchase returns

w-support.com GmbH is one of the leading repair service providers in the German telecommunications industry. It offers comprehensive services before, during and after the repair.