Privacy Policy
w-support.com

w-support.com - A company of the KOMSA Group*

We appreciate your interest in our homepage and our company! The protection of your personal data is important to us. Below you will find information about which data are collected during your visit to the homepage and how they are used:

Which of your data do we collect, process and use?

a) Server Protocols
Each page view of our Internet offer and each call up of a file provided there are recorded by the server. The storage serves internal, system-related and statistical purposes. Only selected administrators of KOMSA Data & Solutions GmbH have access to this data stored. The following data are recorded: name of the file called up, date and time of the call up, amount of data transferred, advice of successful call up, IP address and web browser of the requesting computer and requesting domain.

b) Web Analysis

This website uses the open source web analysis tool Piwik in order to analyse the visitor traffic on this Internet offer. Piwik uses so-called "cookies". These are text files which are saved on your computer. The information about your use of our website generated by the cookie are sent to our own server via the Internet and stored on the server. In contrast to other common web analysis tools such as Google Analytics the data are not stored on the service provider’s web servers in third countries where they would be out of our control. We use these data to identify returning visitors and to analyse and improve the use of the website.

Next to this, we use further cookies to regulate technical processes on our website. Personal data are not used in these processes.

Further personal data are only collected if you provide them voluntarily, e.g. within the framework of a request or registration. You will be made aware of this explicitly at the respective points before the data are collected.

5) Datenverarbeitung bei Eröffnung eines Kundenkontos und zur Vertragsabwicklung

Gemäß Art. 6 Abs. 1 lit. b DSGVO werden personenbezogene Daten weiterhin erhoben und verarbeitet, wenn Sie uns diese zur Durchführung eines Vertrages oder bei der Eröffnung eines Kundenkontos mitteilen. Welche Daten erhoben werden, ist aus den jeweiligen Eingabeformularen ersichtlich. Eine Löschung Ihres Kundenkontos ist jederzeit möglich und kann durch eine Nachricht an die o.g. Adresse des Verantwortlichen erfolgen. Wir speichern und verwenden die von Ihnen mitgeteilten Daten zur Vertragsabwicklung. Nach vollständiger Abwicklung des Vertrages oder Löschung Ihres Kundenkontos werden Ihre Daten mit Rücksicht auf steuer- und handelsrechtliche Aufbewahrungsfristen gesperrt und nach Ablauf dieser Fristen gelöscht, sofern Sie nicht ausdrücklich in eine weitere Nutzung Ihrer Daten eingewilligt haben oder eine gesetzlich erlaubte weitere Datenverwendung von unserer Seite vorbehalten wurde, über die wir Sie nachstehend entsprechend informieren.

Insofar as you have provided these personal data to us, they will only be used to answer your enquiries, to fulfil the contracts which we have concluded with you and for technical administration.

Which Data do we Pass on to Third Parties?

The websites of the companies of the KOMSA Group are hosted by our subsidiary KOMSA Data & Solutions GmbH. This is done within the framework of order data processing pursuant to Sect. 11 BDSG (German Federal Data Protection Act). Hence, the service provider is bound by instructions and is not considered as a third party.

Your personal data are only passed on to third parties or otherwise communicated if this is necessary for the purpose of fulfilling a contract – e.g. passing on order data to suppliers -, for accounting purposes, or if you have given your prior explicit consent. You have the right to withdraw your consent at any given point in time with future effect. To withdraw your consent, please send an e-mail to revoke@w-support.com or a letter to the address given below.

When Will we Delete Your Data?

The personal data stored will be deleted if you withdraw your consent to storage, if they are no longer required for pursuing the purpose that was originally intended by the storage, or if their storage is illegitimate for other legal reasons.

How can I Exercise my Right to Information, etc.?

Upon written request we are happy to provide you with information on the data stored about you. For this purpose, please write to the following address:
w-support.com GmbH
Ernst-Lässig-Straße 7
D-09232 Hartmannsdorf
Mail: info@w-support.com

Update of This Privacy Policy

Current circumstances such as amendments to laws or technical developments may necessitate an update of this statement. We thus reserve the right to modify or amend this statement as required. We will publish any modifications here. You should thus visit this website regularly to keep yourself informed about the current version of the Privacy Policy. In case of queries or suggestions please contact our data protection officer: dsb@w-support.com

Last amended 12/2016

* Information on the KOMSA Group