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IMEI Code You can get the 15-digit IMEI (serial number) of your device by entering the key sequence *#06# into your mobile phone. You can also find it on the ID labels (barcode) of the original packaging and on the inner casing of your device, directly underneath the battery.

Post Code For your safety, please enter the post code which you have provided as delivery address in your repair order.

Founded as a subsidiary of KOMSA Kommunikation Sachsen AG in 2000, w-support.com GmbH has specialised in the repair of IT and telecommunication devices – with more than one million service cases per year.


w-support.com is recognised as an independent partner of renowned manufacturers active in the telecommunications and IT industry. We repair devices down to component level with the help of state-of-the-art soldering and measuring technology. The lead times of w-support.com – from receiving the device at the repair center to sending it back to the recipient – count among the shortest on the market. This we guarantee while maintaining the highest quality possible.

In order to meet these requirements, we work with a quality management system certified according to EN ISO 9001:2008.
Our own and highest requirement is to bring the quality of the repairs and services in line with the lead times and the costs incurred.

w-support.com GebäudeTechniker am InspektionsplatzGF Axel BrandtZertifizierung DIN EN ISO 9001
 
 

We repair:

Nokia Logo
LG Logo
ZTE Logo
Sony Logo
Sony Ericsson Logo
Samsung Logo
Sharp Logo
Beafon Logo


ips-Logo datenschutz-cert.de

No matter whether a software update, the backup of data, a refurbishment or a repair of the display is required: We guarantee a quick and reliable repair at highest quality standards. The repair times of our repair center count among the shortest on the market.

Whether it is real time tracking of your repair, the sending of cost estimates via e-mail or competent help by our Service Hotline: We inform you about your repair comprehensively. Being the service provider with the shortest repair times on the market, your satisfaction is very important to us. This is why we work with a quality management system certified according to DIN EN ISO 9001-2008.

We repair your mobile phone, smartphone, tablet or your accessories free of charge while they are covered by the manufacturer’s guarantee. We are a service center authorised to carry out repairs for the leading manufacturers Nokia, Samsung, Sony Ericsson, ZTE and LG Electronics. However, even if your mobile phone, smartphone or tablet is not covered by the manufacturer’s guarantee any more, we can repair it at reasonable prices.

You can check the status of the devices you have sent in, manage service orders, initiate pick-ups and answer cost estimates simply and online in our customer center (Kundencenter). Furthermore, our Service Hotline is at your disposal regarding all questions on the topic of after-sales services.