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Duration of Repair arrow Repair Status Request arrow

IMEI Code You can get the 15-digit IMEI (serial number) of your device by entering the key sequence *#06# into your mobile phone. You can also find it on the ID labels (barcode) of the original packaging and on the inner casing of your device, directly underneath the battery.

Post Code For your safety, please enter the post code which you have provided as delivery address in your repair order.

You can Contact us Personally - Our Contact Data


Our competent service hotline employees are happy to inform you about the services of the different manufacturers. Of course, you can also get information on your own repair service case.


You can call the w-support.com Service Team at

+49 1805 978776

(maximum cost per minute from German landlines: €0.14; maximum cost per minute from German mobile phone networks: €0.42; costs from foreign networks may differ)

from Monday to Friday between 8 a.m. and 8 p.m.


At any Time ...


... and short and sweet:
Use our Contact Form or
send a fax to +49 (0)3722 797590.

Devices for Repair


You can hand in and pick up your devices personally.
The opening hours of the repair reception are:
Monday to Friday
7 a.m. – 7 p.m.


Letters and Parcels ...


... can be sent to:
w-support.com GmbH
Niederfrohnaer Weg 2
D-09232 Hartmannsdorf