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w-support.com GmbH will help you quickly and reliably! And our long lasting experience with customer service, as well as with the repair of communications and IT devices helps us to better serve you.
w-support.com is an independent partner of distinguished telecommunications and IT producers like Nokia and SonyEricsson. We repair devices down to the component-level with up-to-date soldering and measurement technology. Repair times at
w-support.com are among the shortest on the market (current pass-through time
in working days).
Our friendly staff at the Customer Help Desk would be pleased to give you information about all the services of the various producers and of course you can get repair information about your own service job. If you are online, you can also find this information at the repair status.
With us, you have a choice: Either you can come directly to us or you send us your device and we will repair it, test it and instantly ship it back to you.
We would also be pleased to pass on our experience with customer service to you as a partner. We organize theoretical and practical trainings in customer service and electronic repair of terminal equipment.
Quality and environmental management:
w-support.com works with an integrated management system for quality and the environment.
Our system is certified after EN ISO 9001-2000 and EN ISO 14001:2004.
It is our priority to work on clients orders in no time and with a very high repair quality.
The compliance of all relevant legal regulations, magisterial constraints as well as special requirements of our clients
is known as a matter of fact for us.
The company w-support.com commits to bring environmental protection and economy into accordance.
The management system contributes:
- To increase the effectiveness and efficiency in all sections.
- To verify, to estimate and to fulfill quality expectations and requirements of our clients and/or orderers continually.
- To regulate responsibilities and processes transparently in accordance to quality support.
- To increase the quality awareness of our employees.
- To recognize the possibilities of improvement
- To reduce potential environmental impacts consequently.
- To avoid waste. The minimization of waste is our prior aim if we are not able to avoid it. If the minimization is not possible we will supply refuse for recycling.
- To instate ressources (electricity, water and gas) sparingly.
- To nurture our employees regularly and to encourage the environmental awareness.
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